NNW Improve Technical Support

Procedures are now in place for NNW’s technical support following a network fault in December where, for various reasons, support staff could not be contacted.

During working hours (07:30 - 20:00 Monday to Friday) faults should be reported to the NNW operations desk and during extended hours (20:00 – 22:00 Monday to Friday, 09:00 – 18:00 Weekends) an on-call member of staff can be contacted. Outside of these hours only major faults should be reported. Phone numbers will be available to select staff from member and customer institutions only.

These guidelines will help to ensure that NNW continues to operate a reliable network.

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